Billing & Insurance

At Rushford, we are committed to providing you with the best available healthcare along with convenient billing services, payment options and financial assistance.

Billing

Please bring your insurance cards and necessary co-payment for your visit.

As a courtesy, Rushford will submit bills to your insurance company and do everything possible to advance your claim. However, it may become necessary for you to contact your insurance company, or supply additional information to them, for claims processing requirements or to expedite payment. You should remember that your policy is a contract between you and your insurance company, and you have the final responsibility for payment of your healthcare bill.

Financial Counseling

Financial Counselors are available to assist families and patients with a variety of financial needs. We are able to assist those who are uninsured, under-insured, need financial assistance, or need to set up payment arrangements. The financial counseling staff may assist you with applying for different government programs, or give you advice on how to proceed. If you do not qualify for any type of government programs, we can review your financial status to see if you meet guidelines for special programs or financial assistance.

You may contact a Financial Counselor by calling 203.238.6878.

Financial Assistance

Under Hartford HealthCare's Financial Assistance program you may qualify for free or discounted care if you are either uninsured or under-insured.

View our Financial Assistance Policy and Services

Contact Us

Our Patient Financial Services team can be reached at 203.238.6878.

Correspondence regarding your bill can be sent to:
Rushford Center
Patient Financial Services
883 Paddock Avenue
Meriden, CT 06450

Hartford HealthCare’s hospitals and the Hartford HealthCare Medical Group participate in many insurance & managed care plans to make using our facilities and services as convenient as possible. Participation may vary by plan or product, or by facility, and is subject to change. Please contact your insurer to confirm your coverage, the participation status of a particular provider or facility, and whether an authorization or referral is needed.

Accepted Insurance Plans

Hartford HealthCare participates in most major health plans in Connecticut.  In addition, please review your health plan provider directory and/or consult with your health plan to confirm coverage.

Government Plans:
(including but not limited to)

  • Medicare
  • Medicaid CT (HUSKY)
  • Out-of-State Medicaid
  • TRICARE

Medical Commercial Plans:

  • Aetna
  • Anthem (now known as "Elevance")
  • Blue Cross and Blue Shield Association out of area program
  • Cigna
  • ConnectiCare
  • First Health
  • Health New England
  • United Healthcare/Oxford

Behavioral Health Plans:

  • Anthem Behavioral Health
  • Aetna Behavioral Health
  • Cigna Behavioral Health (Evernorth)

Medicare Advantage Plan:

  • Aetna
  • Anthem
  • CarePartners of Connecticut
  • ConnectiCare
  • United
  • Tufts
  • WellCare

Managed Medicaid Plans:

  • Neighborhood Health Plan of RI
    • Only for HHCMG providers in Rhode Island, New London County, or Windham County

Worker's Compensation Plans:

  • Prime Health Services

If your managed care plan is not listed or if you have questions about Hartford Hospital participation, please contact the Hartford HealthCare Patient Financial Services Customer Service.

For other questions regarding eligibility and coverage of services, please contact your health plan representative.

Keep informed on the health insurance market and its changes.

The Affordable Care Act (ACA) created guidelines for a new kind of marketplace for health insurance. 

  • Think of an exchange as an online marketplace. It’s a website where shoppers can research all their options and then buy health insurance.
  • The Affordable Care Act is expected to help increase access to health care. Health insurance exchanges will be an important part of that.
  • Depending on the type of insurance coverage you wish to purchase and your total household income, you may be eligible for reduced rates on the premiums you pay.

Location: